Business Process Management
In today’s business world, every minute needs to be utilized wisely. While business executives and managers
have always relied upon efficient business processing in order to deliver first-rate services, today they are
equally reliant upon information about continually changing business conditions so they can remain competitive
in a rapidly changing marketplace. A well-designed Business Process Management system can help businesses run
more efficiently, directing work based on a company’s business rules, documenting existing inefficiencies within
business processes, forecasting potential bottlenecks in the flow of work, and altering the flow of work when
necessary. BPM helps managers to monitor their systems as well as their employees’ productivity, enabling them
to address situations before they become problematic and ensuring that their organization’s business processes
are as efficient as possible.
What is Business Process Management?
Commonly referred to as BPM, this technology is defined as the electronic routing of tasks based on established
rule sets. Using BPM, organizations are able to manage key processes effectively, utilize their resources wisely,
improve procedures and their efficiency, reduce operational expenditures and measure performance at a variety of
different levels. Capable of managing complex processes that involve a multitude of applications, BPM is often
deployed in mortgage processing, claims processing and other enterprise-wide procedures.
Since its inception, BPM software has taken great strides forward. Today, effective BPM systems help tie disparate
software systems together to create seamless operations; enable managers to monitor their business activities;
create automated workflow reporting; tap into audit capabilities that enable compliance with HIPAA, Sarbanes-Oxley
and other stringent regulations; and monitor employee productivity, inventory reporting, and more. Savvy vendors
who understand the uniqueness of each business can make this power available to managers behind the scenes without
having their users learn new software applications, which creates a happier working environment.
What are the Benefits of Business Process Management?
Perhaps the most notable benefit of BPM is its ability to assist organizations in the re-engineering and automation
of processes for increased control, efficiency and employee productivity. Other benefits of BPM include shortened
processing cycles, increased flexibility of software applications, and consistency in routine procedures. Managers
benefit from the ability to address document-centric regulations, and the both IT administrators and staff benefit
from the ease of deployment. In all, implementing BPM technologies significantly increases your organization’s ability
to offer top-quality service to your valued customers while decreasing costs.
Why Business Process Management?
The suite of products offers many tools that assist your organization in achieving the benefits of BPM.
From sophisticated workflow capabilities to system monitoring functions, your organization can improve processes,
increase productivity and reduce expenditures for a streamlined business environment. Also, through DocFinity’s
superior integration capabilities, you can tie together business functions that involve the interaction of multiple
applications seamlessly.
From its inception, the term "workflow" described the flow of work between people in an organization,
allowing it to be defined and monitored. In document management terms, workflow is used in the context of
monitoring the creation, distribution and retrieval of documents. Sometimes
a particular business process can be automated completely, eliminating human interaction. This is where BPM
systems can save time and money.
The goal of workflow systems - with or without BPM - is to deliver to users the right information at the right time in
the right context. Optimized workflow requires the ability to control a work object or data set through a defined
process of work steps while capturing process metrics and audit data at every action. The work object should have
"packaged" with it the information and tools necessary to complete the task. To define workflow, CDMS consultants
will work with you to specify the three "R's": Rules (how an object must be processed), Routes (where an object
must go), and Roles (who can process a work task and under what transactional conditions).
Workflow and BPM projects are never simple. To realize time and cost savings, someone on your team must have a
comprehensive understanding of business processes, technology alternatives, and product architecture. Add CDMS's
BPM and workflow experts to your team. Put their in-depth knowledge to work to help you select the best approach
and technologies.
